NHS/Healthcare Clients and Projects

The following is a sample of clients and work we have undertaken in the health sector over the last 20 years

Department of Health

• National Service Framework
• Faststream graduate recruitment   
• Keep Warm Keep Well
• Care Direct brand               
• ‘Smoke Screen’ campaign
• Smoking Cessation Services in Prisons
• Communications Directorate

All the above involved stakeholder research and several involved user research and user centred design (UCD)

NHS

• NHS Direct launch (phase 2)             
• NHS walk-in centres visual identity and communications
• NHS dental access centres visual identity and communications               
• NHS dentistry visual identity and communications
• NHS Equality Awards
• Your Guide to the NHS
• NHS LIFT identity and communications          
• NHS Patient and Advice Liaison Service visual identity and communications
• NHS Patient and Advice Liaison Service local communication
• NHS Modernisation Board
• NHS Patient Information
• NHS Elect brand development and communications

All the above involved stakeholder research, user research and UCD

NHS Blood and Transplant

• Stakeholder and user research and UCD
• Wall of Life

NHS National Workforce Projects

• Stakeholder and user research and UCD
• Visual framework development and communications

NHS National Practitioner Programme

• Stakeholder and user research and UCD
• Visual framework development, communications and film

NHSU

• Stakeholder and user research and UCD
• NHSU brand development, communications ande-learning portal
• NHSU courseware

National Institute for Health & Clinical Excellence (NICE)

• Stakeholder and user research and UCD
• Brand development and communications

NHS Employers

• Stakeholder and user research and UCD
• Brand development and communications
• Numerous campaign evaluations and campaign evaluation framework

NHS Jobs

• Brand development
• Visual framework

NHS Institute for Innovation and Improvement

• No Delays web materials
• Practice Partner Network publication
• ‘Going lean’ in the NHS and Care Closer to Home campaigns
• Long Term Conditions / Primary Care “Making the Shift” pilot study reports and guidance
• Care Outside Hospital programme visual framework, online tools and communications materials

NHS Health Development Agency

• Stakeholder and user research and UCD
• Visual framework development
• The Working Partnership
• Standard for Training in Smoking Cessation
• Annual Reports

Right Care, Right Here

• Stakeholder research, UCD and facilitation
• Brand development and communications
• Visual identity
• Launch campaign

NHS Confederation

• Stakeholder and user research and UCD
• Nursing Careers  website
• Website and campaign user research and evaluation